KYKX1000 IP Voice Softswitch Scheduling System

Powerful and Flexible Networking Capabilities

Multiple Service Functions

In-Depth Applications Across Fields

Multi-Domain Support

1. Management Domain:
   Administrators logging in under the management domain cannot use extensions, gateways, or routes within this domain, but can add, delete, or modify domain names and configure data (extensions, gateways, routes, etc.) for other domains. In short, the management domain is for administrative use only and cannot function as a service domain.
2. Service Domains:
   All domains added except the management domain are service domains. Administrators of each service domain can manage their own domain’s extensions, gateways, and routes, with complete separation of services between different service domains.

1、Parameters of the touch screen dispatch console

It adopts an all-in-one structure and uses a low-power/high-performance industrial-grade motherboard.

The touch screen adopts capacitive touch control.

Configure a 21.5-inch LED high-definition display with a resolution of (1920*1080).

The unique heat dissipation design ensures the stable and continuous operation of the system while the entire machine is sealed.

The external interfaces include 1 X serial port, 4 X USB port, 1 X VGA port and 2 X network port.

Supports microphone input and audio output.

1、Dispatch station application solution

2、Integrated telephone system solution for Production Scheduling and administrative Office:

1. Convened Mode: The chairperson can invite KYKX1000 internal users, or regular landline/mobile phone users to participate (conference types: telephone conference and video conference).
2. Dial-In Mode: Set up conference rooms and passwords, allowing internal or external callers to join the conference using the provided password after dialing in (conference participants: chairperson and attendees); conference types include telephone conferences and video conferences.

This broadcasting intercom station can be registered into the converged dispatch system. It supports creating broadcast tasks for manual initiation or scheduling automatic broadcasts at preset times, with options for weekly cycles or one-time execution. A dedicated "Emergency Broadcast" button is also available for urgent tasks. This model integrates a camera and supports video linkage with the dispatch console.

◆ Forced Insertion, Forced Disconnection, and Call Monitoring:

1. Forced Insertion: Operators can forcibly join an ongoing call between internal users to establish a three-way conversation when necessary.

2. Forced Disconnection: Operators can forcibly terminate an ongoing call between internal users when necessary.

3. Call Monitoring: Administrators can monitor all ongoing calls within the system.

◆ Wake-up Service:
Configurable wake-up tasks for extensions (customizable based on user needs, including repeat count, wake-up interval, prompt tone, and day selection).

◆ Ring Groups:

1. Simultaneous Ringing: Incoming calls to the ring group trigger all extensions to ring simultaneously until one answers.

2. Sequential Ringing: Incoming calls trigger extensions to ring in sequence, with configurable ring duration for each.

3. Cyclic Ringing: Incoming calls trigger extensions to ring in a loop, with configurable ring duration for each.

◆ Cross-Group Call Restrictions:
Extensions from different groups cannot directly call each other.

◆ IVR Navigation:
Incoming calls can be routed to a customizable IVR navigation system with unlimited levels and options.

For XX Group, we customized the following voice navigation structure, which can be modified as needed:
Process:
When a customer calls the company, they hear a greeting (e.g., "Welcome to XX Group..."). The IVR prompts keypad input (e.g., "Press 1 for business inquiries, 2 for technical support..."). Customers press the corresponding key to connect to the desired extension.

◆ Family Call Management:

1. Accounts: Supports up to 15,000 accounts, each with 5–10亲情号码 (family numbers, up to 12 digits). Each account can only call its designated亲情号码 (add/delete/modify supported).

2. Account Inquiry: Query account details (e.g., account number, location, name, balance,亲情号码, remaining calls, call duration).

3. Top-up: Recharge account balances. The system can print payment receipts (including account, user info, time, top-up amount, balance; recharge records are traceable).

4. Balance Inquiry & Password Change: Users can check balances and modify passwords via terminals (inquiry calls are not counted toward call limits).

5. Call Limits: Set the number of allowed calls within a specified period.

6. Call Duration Limits: Set monthly call quotas per account (exceeding the limit blocks calls until the next month).

7. Billing:

• Calls are billed based on predefined rates, generating detailed call logs and bills.

• Call records include caller ID, account, callee number, start/end time, duration, etc.

8. Call Monitoring: Supervisors can:

• Monitor ongoing calls in real time (parallel monitoring).

• Forcefully join a call to speak privately with a user.

• Initiate three-way calls.

• Forcefully terminate calls.

9. Call Log Query:

• Query by account, call time, callee number.

• Results show account, callee, time, duration, call type, cost, balance.

10. Recording:

• Real-time call recording (per line, stored separately without affecting calls).

• Records include account, date/time, duration, callee, direction (inbound/outbound), local/long-distance, etc.

• Query recordings by date, time, account, or callee number. Playback shows progress.

11. Expiry Date: Accounts can be set to auto-delete upon expiry.

◆ Caller ID Restriction:
Hide the caller’s number from being displayed.

◆ Do Not Disturb (DND):
Callers to a DND-enabled user hear a busy tone or DND prompt.

◆ Call Transfer:

1. Blind Transfer: Press flash/*1 to transfer and exit immediately.

2. Announced Transfer: Press *3 to transfer and explain before exiting.

◆ Three-Way Calling:
Add a third party to an ongoing call (press 0) for a conference or separate conversations.

◆ Call Pickup:

1. Group Pickup: Dial a code to answer any ringing call in the same group.

2. Directed Pickup: Dial a code + extension to answer a specific ringing call.

◆ Voicemail & Messaging:

1. Voicemail: Failed calls are redirected to voicemail for留言 (access via *97 + password).

2. Leave a Message: Dial a code to leave a voice message for an extension.

◆ Port Forwarding:
Expose specific internal ports to external networks for easier device management.

◆ NTP Server:
Sync time with an upstream server or provide time sync for terminals.

◆ VPN Server:
Create a virtual private network with terminals for secure management.

◆ VLAN:
Configure VLAN for external network ports.

◆ LDAP Directory:
Centralized contact management for LDAP-compatible terminals (import/export via Excel).

◆ Custom Ringback Tones:

1. Extension-Level: Custom tones per extension.

2. Global: Custom tones per inbound rule (lower priority than extension-level).

◆ Call Blocking:
Block inbound calls from blacklisted numbers.

◆ Call Privilege Levels:
Set call-out permissions per extension (e.g., internal/local/long-distance/custom rules).

◆ Call Concurrency:
Set max concurrent calls per extension.

◆ Callback on Busy:
Auto-callback when a busy extension becomes available.

◆ Operator Mode:
Designate an extension as an operator for call queuing, prioritization, and transfers.

◆ Call Center:
Set up call center queues with分配 strategies (e.g., all-ring, round-robin, least-answered, priority, random).