Kangyoukaixin Dual-Track Telephone Recording System applies technologies such as speech recognition, keyword retrieval, and semantic understanding. It can convert unstructured voice data into structured text data that can be queried, retrieved, and analyzed, thereby effectively conducting in-depth analysis of the interaction content contained in customer service voice data. It can be applied in two directions: automated customer service quality inspection and voice big data mining, and is capable of solving problems commonly existing in most call centers, such as insufficient coverage of recording quality inspection, customer churn, customer complaints, missed marketing opportunities, and delayed product feedback.
System Features:
Security & Reliability: Industrial-grade embedded system, independently operated for maximum reliability.
Server/IPC Configuration: Intel Core i7 CPU, 32GB RAM, 1TB HDD.
Operating System: Ubuntu Server 23.04.
Secondary Development: Open API support for custom integration and 二次开发 (customization).
Remote Management: Web-based remote access.
Speech Recognition: Mandarin Chinese support with 98% accuracy.
Hotword Management: Console-configurable domain-specific hotwords.
Kangyoukaixin Dual-Track Telephone Recording and Analysis System realizes intelligent analysis of recording or text conversation content, helping enterprises optimize service strategies and improve service quality.
● Recording services: Supports mixed recording of FXS/FXO/E1/IP simultaneously, with a maximum of 64 analog channels, 4 E1s, and 64 concurrent IP channels.
● Recording query: Allows querying of recording results based on various conditions, such as line channel number, call time, call duration, the other party's number, local number, agent ID, agent group number, call duration, missed calls, etc., and supports fuzzy query.
● Recording statistics: Supports analysis and statistics of the number of recordings (incoming calls, outgoing calls, answered calls, missed calls) and call duration for each channel.
● Multi-mode recording: Supports various intelligent recording modes such as full-process continuous recording, selective recording, voltage-controlled recording, voice-controlled recording, code-controlled recording, ring flow-controlled recording, reverse polarity-controlled recording, and forced recording.
● Recording playback: Supports online playback of recordings or playback after downloading and backup.
● Recording filtering: Supports blacklist and whitelist recording filtering functions, allowing selective recording according to numbers.
● Real-time monitoring: Supports real-time monitoring by cloud agents; manager agents/senior leaders can monitor calls of personnel in their group in real-time.
● Cloud agent management: Supports cloud agent software, including ordinary agents, team leader agents, and manager agents, with CRM (Customer Relationship Management) here. It can realize real-time pop-up for incoming/outgoing calls, and note/remind of customers' call history recording records.
● Cloud platform management: Can centrally manage up to 4 cloud platforms simultaneously, supporting centralized management, query, playback, download, and backup of multiple recording systems in the network.
● Number collection: Supports dual-standard caller ID collection (FSK and DTMF) with automatic compatibility, and the recognition rate reaches 99.99%.
● Real-time backup: Supports real-time backup to cloud disks, manual download and backup to management computers via cloud agents, and also supports backup by replacing (removable) hard disks.
● Permission control: Multi-level permission management, supporting simultaneous access by multiple users, and opening different permissions for different accounts to ensure the security of recording data.
● Email push: Supports real-time monitoring of device status, and can send real-time email reminders to managers when abnormalities occur.
● Automatic maintenance: Automatically triggers alarms when disk space is insufficient, CPU usage is too high, or errors occur, and performs automatic maintenance according to preset mechanisms.
● Power failure protection: Supports power failure protection to ensure that important data and recording files are not lost.
● Operation logs: Supports recording of operation logs, and important operations can be queried.
Product Model: KYKX8000(I) IP Telephone Recording Device
Device Dimensions: 1U standard size, metal material, 440mm × 297mm × 47mm
Storage Capacity: Standard 1TB removable hard drive (2TB/4TB hard drive optional)
Storage Duration: 1TB theoretically supports 37,500 hours of recording
Voice Codecs: G.711 a-law, u-law, mp3, ADCMP
Recording Encoding Formats: ALAW (64kbps), ULAW (64kbps), mp3 (8kbps)
Cascade Interfaces: 2 × RJ45 (10/100M Ethernet ports)
Console Port: RS232 serial port for backend configuration
Power Supply: AC220V
Power Consumption & Net Weight: ≤14W, ≤5KG
Operating Environment Requirements:
Storage Temperature: -20℃ ~ 70℃
Long-term Operating Temperature: 0℃ ~ 45℃
Short-term Operating Temperature: -5℃ ~ 50℃
Relative Humidity: 5% - 95% RH (non-condensing)
