Tax system
Application Solution for Telephone Recording System in Tax System
I. Industry Background
With the continuous development of the taxation system and the in-depth advancement of informatization construction, tax authorities have increasingly higher requirements for the compliance, security, and traceability of telephone communications. As an important part of the taxation system, the telephone recording system can effectively record the communication content between tax personnel and taxpayers, ensuring the transparency and compliance of communications. Meanwhile, the recording system can also be used for dispute handling, service quality monitoring, employee training, and other aspects. Therefore, building an efficient, stable, and fully functional telephone recording system has become an urgent need for the taxation system.
II. Solution Requirements
- Dual-track recording function: The system must support dual-track recording, which can separately record the voices of both parties in the call to ensure the integrity and clarity of the recording.
- Incoming call number identification: The system can automatically identify the number of incoming calls and display it in real-time during the call.
- Real-time push function: After detecting an incoming call, the system can push the call information to the server in real-time. After the call ends, the system must automatically generate and push the following files:
Complete recording file of the call between both parties
Separate recording file of the other party
Separate recording file of one's own side
- Equipment support for testing: The system equipment must support preliminary testing work to ensure the stability and reliability of the system in practical applications.
III. Solution
This solution adopts the KYKX8000 dual-track telephone recording system independently developed by Nanjing Kangyou Kaixin Communication Equipment Co., Ltd. The system has the following characteristics:
- Dual-track recording function: The KYKX8000 system supports dual-track recording for IP, E1 lines and analog ports, which can separately record the voices of both parties in the call, ensuring the integrity and clarity of the recording and meeting the high requirements of the taxation system for call records.
- Incoming call number identification: The system can automatically identify the number of incoming calls and display it in real-time during the call, facilitating tax personnel to quickly obtain incoming call information and improving work efficiency.
- Real-time push function: After detecting an incoming call, the system can push the call information to the server in real-time. After the call ends, the system will automatically generate and push the following files:
Complete recording file of the call between both parties
Separate recording file of the other party
Separate recording file of one's own side
These files will be pushed to the server immediately to ensure the real-time performance and security of the data.- Equipment support for testing: The KYKX8000 system supports preliminary testing work to ensure the stability and reliability of the system in practical applications. During the testing process, the system can simulate various call scenarios to ensure that its performance in practical applications meets expectations.
- Support for secondary development: The KYKX8000 system supports secondary development and can carry out customized development according to the actual needs of the taxation system to meet application requirements in different scenarios.
IV. Solution Highlights
- Dual-track recording function: The KYKX8000 system supports dual-track recording for IP, E1 lines, and analog ports, meeting the recording needs of different lines and ensuring the integrity and clarity of recordings.
- Real-time push and storage: The system can instantly generate and push recording files after the call ends, ensuring data real-time performance and security, and facilitating subsequent query and management.
- Incoming call number identification and display: The system can automatically identify and display the number of incoming calls, improving the work efficiency of tax personnel and ensuring the transparency and traceability of calls.
- Flexible secondary development support: The KYKX8000 system supports secondary development and can be customized according to the actual needs of the taxation system to meet application requirements in different scenarios.
- Wide applicability: This system is not only suitable for the taxation system but also widely applicable to the dispatching and command centers and customer service centers in industries such as banking, railways, petroleum, public security, and electric power, with broad market prospects.
V. Conclusion
With its powerful dual-track recording function, real-time push capability, incoming call number identification, and flexible secondary development support, the KYKX8000 dual-track telephone recording system of Nanjing Kangyou Kaixin Communication Equipment Co., Ltd. can effectively meet the high requirements of the taxation system for telephone recording. The application of this system will greatly improve the communication transparency, compliance, and security of the taxation system, providing strong technical support for the daily work of tax authorities.
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