E1 Digital Relay Recording System solution

　　With the further development of the communication industry, telephone recording systems have been applied to a wider range of fields, especially in sales hotlines, after-sales service hotlines, dispatching hotlines, consultation hotlines, office hotlines and other occasions. As a result, telephone recording has become an industry and an important part of the CTI professional field.

　　Technically speaking, a telephone recording system includes the following key points:

● Record both parties of the call without interference.

● Directly monitor calls on any line.

● Standard sound format, multi-channel audio recording playback.

● Customizable recording startup methods.

The iteratively updated voice compression technology ensures high-fidelity sound effects when replaying recordings.

● Supports recording of various telephone lines including analog, digital and network.

● Flexible and fast query and retrieval, supporting remote query and monitoring.

● Local backup, hard disk backup, cloud backup and other methods are adopted to ensure that data is not lost.

　　According to the different monitoring lines, it can be divided into analog line recording, digital relay line recording, VoIP recording, etc. From the current market situation, the large-capacity recording environment is mainly dominated by digital relay lines, and the recording of digital E1 lines is still widely used in call centers and other call platforms.

1. The system adopts a B/S architecture. Any computer can manage the recording devices through a browser, view the real-time operating status of the devices, and listen to the recording files. No additional software needs to be installed on the computer.

2.  Allocate corresponding permissions based on user levels and strictly prohibit unauthorized operations. Meanwhile, the system automatically saves the operation information to the system log for future reference.

3. It supports various commonly used recording functions, with flexible configuration, basically covering all current demands for recording systems. It provides secondary development interfaces for easy integration with third-party platforms.

4. Besides being able to query and play the recordings locally, it is also possible to query and play the recordings remotely via the Internet or phone.