Language:English简体中文

Tel:+86-025-84732201 Sales:+86-13813012818

Financial institutions

  
Project Background
Nowadays, with the increasingly fierce competition in the financial industry, how to reduce enterprise operating costs, improve human efficiency, and establish a sound service system has become an important issue for financial enterprises. Among the many daily expenses, the high long-distance calls generated by the interconnection between enterprise branches account for a large proportion of the operating costs. IP voice communication is based on network communication, which can not only open up new service channels for enterprises, but also add communication means, improve collaboration efficiency, and reduce enterprise phone bills.
Project Requirements
  1. It can be connected with the existing IP network and PSTN network, and achieve a smooth transition without affecting daily business and changing the original network structure.

  1. It can provide call quality close to that of local calls, ensuring large-scale and beneficial application after the new telephone system is completed.

  1. Significantly reduce enterprise communication expenses and reduce enterprise operating costs.

  1. Regardless of the size of the system, realize low-cost system maintenance and system manual agent.

  1. The system has good scalability to save the cost of future system upgrade or expansion.

Project Deployment
Financial enterprises have many branch outlets, and the headquarters and outlets have different needs for telephone systems. In view of different application scenarios of financial enterprises, Kangyou Kaixin has launched a flexible and reliable IP voice communication solution for the financial industry to help financial enterprises accelerate the transformation from traditional to informatization.
Headquarters Telephone System
  
The headquarters of financial enterprises is large in scale, with numerous departments and a large volume of daily calls, so it has high requirements for the safety and stability of the telephone system operation.
01 Deploy two Kangyou Kaixin IPPBX softswitches of the same model in the computer room to access the network, and enable the dual-machine hot standby function.
02 Deploy IP phones, video phones or other terminals on the office desktop as needed, and register them as extensions of Kangyou Kaixin IPPBX softswitch through the network.
Solution Value
Carrier-class stability, uninterrupted operation
Built-in dual-system backup and powerful firewall to ensure carrier-class stable operation of the system.
Support dual-machine hot standby, automatic switching between active and standby servers to realize unattended operation.
Redundant power supplies, disk arrays, and a variety of optional disaster recovery backup mechanisms provide protection.
Rich choices, flexible deployment
Kangyou Kaixin IPPBX provides 60~30,000 users to meet the communication needs of enterprises of different sizes.
There is no need to lay telephone lines. IP phones can be used by accessing the network, which facilitates the expansion and migration of phones.
Adopt web-based configuration, support automatic configuration of phones, and can batch configure mainstream brand IP phones in the market, saving construction time.
Wide compatibility, broad application
Provide API interfaces, support docking with third-party management systems such as call centers, CRM, OA, to realize functions such as incoming call pop-up, click-to-dial, work number reporting, and satisfaction survey.
Support docking with video conference systems, provide external line resources for them, and expand the scope of conferences.
Support access to IMS, E1, PSTN, GSM/UMTS and other external line trunks of the three major operators.
Business Outlet Telephone System
  
The business outlets of financial enterprises are mostly directly facing customers and need to rely on more telephone functions to improve service quality.
  1. Deploy one Kangyou Kaixin IPPBX to access the network.

  1. Deploy IP phones, video phones or other terminals on the office desktop as needed, and register them as extensions of Kangyou Kaixin IPPBX through the network.

Solution Value
  1. Multi-level automatic attendant guides customers' incoming calls, improves customer satisfaction and creates a professional image.

  1. Call recording automatically stores call content to prevent missing important information and facilitate future reference.

  1. The mobile softphone APP allows making and receiving company calls anytime and anywhere, ensuring no missed customer calls.

  1. Additionally, functions such as call monitoring, voice message, one number with multiple phones, and call queue are provided to strengthen customer communication and improve service quality.