Project Background
With the rapid growth of the overall scale of China's logistics industry, competition within the logistics industry has become increasingly fierce. The profits from ordinary low-end services in the logistics industry will become thinner and thinner. In general, logistics companies, in addition to their headquarters, have subsidiaries or offices in various cities across the country, resulting in frequent business communications and extremely high communication costs. Faced with intensified competition in the industry, more and more enterprises have begun to seek more effective communication methods to help them improve efficiency, reduce communication costs, and strengthen their core competitiveness.
Project Requirements
Having subsidiaries or offices across the country and even around the world leads to high communication expenses, and there is an urgent need to reduce the proportion of communication costs in the enterprise's operating costs.
The telephone system and computer network system are relatively independent, and the information between the two cannot be interacted and shared, resulting in slow information processing speed, low efficiency, and sometimes affecting service quality and customer satisfaction.
The industry competition is fierce, and customers have higher and higher requirements for service quality. The logistics industry is in urgent need of improving its service speed and quality through informatization to enhance enterprise competitiveness.
The entire link of the logistics supply chain requires a communication system to integrate and connect them in a low-cost way, strengthen the operational coordination of various branches and departments, and improve communication efficiency.
Project Introduction
Kangyou Kaixin IPPBX is an IP group telephone system based on network transmission of voice, which integrates enterprise voice, data and network, creating an advanced modern IP voice communication platform for enterprises.
Kangyou Kaixin IPPBX supports multi-point telephone networking and provides rich secondary development interfaces, offering stable and flexible services for various users.
We provide a complete set of solutions with Kangyou Kaixin IPPBX as the core to meet various telephone communication needs of logistics enterprises, such as call recording, telephone conference, automatic attendant, broadcast/intercom, dual-machine hot standby, etc.
Kangyou Kaixin's solution will bring a new communication concept to the freight logistics industry with its unique system functions and perfect technical services.
Project Deployment
IPPBX Deployment
According to the number of employees, deploy different models of Kangyou IPPBX in different outlets.
For example, deploy IMS9000 at the headquarters, IPPBX9000 - S500 at branches, and IPPBX9000 UC at offices or warehouses.
Connect the Kangyou Kaixin IPPBX of different outlets through the Internet for point - to - point docking and networking.
Terminal Deployment
Deploy IP phones to access the network and register as IPPBX extensions.
Deploy Kangyou Kaixin IAD900 analog voice gateways, connect to IPPBX, and then access analog phones.
Install the APP softphone on mobile phones and register as IPPBX extensions.
Solution Value
Reduce communication costs
After the Kangyou Kaixin IPPBX is docked and networked, extensions of various outlets can make free calls to each other across regions.
Kangyou Kaixin IPPBX supports accessing network telephone external lines, enjoying cheaper rates and reducing 80% of long - distance calls.
Improve telephone management
Call recording: record extensions, external lines and telephone conferences to save important voice information.
Web - based configuration, supporting local/remote management, and daily maintenance can be completed with basic computer and network knowledge.
Different management and dialing permissions can be given to extensions according to employees' positions.
Optimize service quality
Automatic attendant: provide customers with more humanized voice navigation services and enhance the corporate image.
Call queue: build a small call center, guide incoming calls to appropriate agents according to the queuing algorithm, and provide functions such as system announcements and regular prompts of the number of waiting people.
API interface: connect with third - party management software of the enterprise to provide applications such as click - to - call, view call records, report work numbers, and satisfaction surveys.
Improve communication efficiency
Install and use the APP softphone on mobile phones to make and receive extension and external calls anytime and anywhere.
Support IP phones to directly initiate broadcasting/intercom to convey information instantly and quickly.
Built - in telephone conference function: multi - party telephone conferences can be initiated on phones and APP softphones, with a visual conference management interface.
