Hotels and guesthouses
Project Background
Under the situation of the rapid development of economic globalization and information networking, people's living standards and consumption awareness have improved. The original operation mode is no longer suitable for the current rapidly developing society. The realization of IP network communication is a trend in the development of the hotel industry. The entire hotel industry can reduce energy consumption, maintain sustainable growth, and unified communication can become a strong backing for the hotel industry to improve competitiveness. With the IP network communication system, guests in the hotel can use functions such as voice, video, and multi-party conferences, providing guests with convenient and fast telephone service functions and increasing the rate of guest revisits.
Project Requirements
(1) Improve the quality of hotel customer service and enhance communication among customers.
(2) Improve the rapid communication and work efficiency of internal hotel employees, and strengthen the integration between internal hotel departments.
(3) Enhance the hotel's brand image and improve the hotel's service level.
(4) Rich business functions, such as video calls and three-way conferences.
(5) Connect with hotel software.
(6) Realize triple play.
Project Deployment
Telephone Voice Deployment
Equipment Room
Deploy two Kangyou Kaixin IPPBXs, connect them to the hotel network, and enable dual-machine hot standby.
Deploy Kangyou Kaixin internal line port analog voice gateways, connect them to the hotel network, and perform SIP docking with IPPBX.
Guest Rooms
Deploy analog phones, connect them to the telephone lines led by the internal line port analog voice gateways, and register them as extensions of Kangyou Kaixin IPPBX.
Office Areas
Deploy IP phones on the desktop, connect them to the network, and register them as extensions of Kangyou Kaixin IPPBX.
Employees install the Kangyou Kaixin APP softphone on their mobile phones, and register as extensions of Kangyou Kaixin IPPBX through WIFI or mobile phone networks.
Connection with Hotel Management
Kangyou Kaixin IPPBX provides an API interface, supporting direct connection with hotel management software without going through middleware.
Triple Play
Kangyou Kaixin IPPBX provides VoIP services to OLT, which are uniformly distributed by OLT. In this solution, Kangyou Kaixin IPPBX provides VoIP services to OLT, which are uniformly distributed to ONT by OLT.
Kangyou Kaixin IPPBX is deployed in the equipment room and connected to the OLT voice service port. After configuration, the OLT distributes numbers to each ONT.
The OLT is also connected to the operator's Internet and TV signals and deployed in the equipment room. Through the PON port of the 下联 guest room ONT, the OLT distributes TV, Internet and telephone services.
Solution Value
Improve communication efficiency
Built-in rich functions such as telephone conference, video call, one number with multiple phones, call recording, etc., to improve the communication and collaboration efficiency of hotel employees.
Employees use the Kangyou Kaixin APP mobile softphone to make and receive extension calls anytime and anywhere, without missing task information.
Enhance service quality
Provide value-added communication services such as telephone conference, voice mail and three-way call for checked-in customers to meet their business needs.
Built-in advanced functions such as automatic attendant, call recording and call queue.
Connect with hotel management system
Through the API interface of Kangyou Kaixin IPPBX, the IPPBX is connected with the hotel management software to realize functions such as level control, hotel wake-up call, call billing, bill, do not disturb, incoming call blacklist, etc.
Support triple play
Convert traditional voice to IP voice, and integrate with TV and broadband.
Each guest room only needs to be connected to one network cable to connect TV, telephone and network, which saves more than two-thirds of the line cost and greatly reduces the deployment difficulty and construction cycle.
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