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Retail chain

　　Program Background
　　Chain operation is a widely used mode of operation in retail, catering, service and other industries. It once won the market with standardized service, unified distribution, large-scale chain operation and scientific management, and was favored by consumers.
　　However, in the Internet era, the sudden emergence of e-commerce has changed people's consumption concept, and the traditional chain enterprises mainly offline have encountered challenges.
　　Tapping the potential from itself, adjusting the supply of goods, streamlining redundancy, improving work efficiency, and the rationality and economy of logistics are all factors for chain enterprises to enhance their competitiveness. Among these many factors, it is the key to actively carry out internet plus Big Data and quickly realize enterprise information transformation.
　　Demand Analysis
　　Chain industry has the characteristics of many employees, frequent flow and huge communication demand, and a lot of work links need communication and cooperation to be completed.
　　However, the telephone system of chain enterprises mostly adopts traditional PBX, and the telephones at all outlets cannot be networked, which is cumbersome to dial, time-consuming to find people, low communication efficiency, and high telephone charges are also a financial burden that cannot be ignored.
　　In addition, the traditional PBX is independent of IP network, and it is difficult to integrate with the third-party systems such as management and monitoring of chain enterprises, so it can not provide users with more communication functions.
　　Chain enterprises urgently need a brand-new telephone system to promote the transformation of voice communication to IP, so that enterprise informatization can be realized.
　　Scheme Overview
　　According to the decentralized characteristics of the chain industry, Kangyou Kaixin takes Kangyou Kaixin IPPBX as the core, carries voice through the network, and closely connects the headquarters with various outlets.
　　Kangyou Kaixin IPPBX also provides rich secondary development interfaces, which can be deeply integrated with the third-party management system and combine voice and data to create a cost-saving and flexible modern IP communication platform for chain enterprises.
　　Scheme Deployment
　　

Headquarters

  • Deploy one Kangyou Kaixin IPPBX, connect it to the network, and serve as the "headquarters" for branch interconnection, enabling IPPBXs of subsidiaries to connect and form a network.

  • Deploy video phones, IP phones, or APP softphones as needed, which will be registered as extensions of the headquarters IPPBX via the network.

Local Subsidiaries

  • Deploy one Kangyou Kaixin IPPBX, connect it to the network, and connect to the headquarters IPPBX via the branch interconnection function to form a network.

  • Deploy video phones, IP phones, or APP softphones as needed, which will be registered as extensions of the subsidiary IPPBX via the network.

Stores

  • Deploy video phones, IP phones, or APP softphones as needed, which will be remotely registered as extensions of the relevant subsidiary's IPPBX via the Internet.

Solution Value

Optimizing Communication and Collaboration

  1. Install and use the APP softphone on mobile phones to make and receive extension and external calls anytime, anywhere.

  2. Built-in conference call function allows initiating multi-point conference calls on phones or APP softphones, with a visual conference management interface.

  3. Supports direct initiation of broadcasting/intercom via IP phones for instant and quick information transmission.

  4. Provides API interfaces to connect with the enterprise's third-party management software, offering applications such as click-to-call, viewing call records, and listening to call recordings.

Reducing Communication Costs

  1. After Kangyou Kaixin IPPBXs are connected to form a network, extensions at various points can make free cross-regional calls to each other.

  2. For branch interconnection, only the existing public IP of the enterprise headquarters is needed; branches do not need to purchase additional public IPs or DDNS services.

  3. Different dialing permissions can be assigned to store extensions according to store needs to prevent personal use of business phones.

Improving Communication Management

  1. Web-based configuration supports local/remote management via PC, tablet, or mobile phone.

  2. Daily management of "branch interconnection" can be completed only through the configuration interface of the headquarters IPPBX.

  3. Call recording function records calls from extensions, external lines, and conference calls to save important voice information.


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